Frequently Asked Questions (B2B Procurement FAQ)
Direct answers to common questions regarding minimum order quantities, compliance testing, custom branding, and shipping logistics.
Q1: What are the typical Minimum Order Quantities (MOQ) for Sweekar AI pet robots and medical devices?
For standard off-the-shelf Sweekar catalog products, our starting MOQ is typically 100 to 500 units depending on the product line. For fully customized OEM/ODM projects (custom plastic molds, specialized PCB designs, or bespoke plush fabrics), our typical baseline is 1,000 units per order. We also offer evaluation sample units for verified B2B importers prior to committing to mass volume contracts.
Q2: Can Robotsweekar Technology Co., Ltd. assist with international regulatory certifications for our target market?
Yes. All our products are pre-engineered to meet stringent international standards. We supply comprehensive test reports and technical documentation packages for CE (EMC/LVD), RED, FCC, RoHS, REACH, and EN71. For clinical veterinary instruments like the SY-WB04 POCT Analyzer, our manufacturing operations follow ISO13485 quality management systems, allowing seamless regulatory filing with FDA, MHRA, or local health authorities.
Q3: How does your team handle firmware and mobile application customization for smart hardware?
We provide full software ecosystem support. Our in-house software engineers can white-label our existing iOS and Android mobile apps with your corporate branding, logo, color themes, and server endpoints. Alternatively, we provide clean SDKs and RESTful API documentation enabling your internal engineering team to integrate Sweekar hardware directly into your enterprise cloud environment.
Q4: What is the lead time from initial order deposit to final shipping dispatch?
Standard catalog items are dispatched within 10 to 15 business days following payment confirmation. Custom OEM production runs usually require 25 to 35 business days depending on component availability and custom packaging approval. Prototype samples are built and delivered within 10 to 14 days via express air courier (DHL/FedEx/UPS).
Q5: What quality assurance protocols are utilized on the assembly line?
We operate a multi-tier Total Quality Management (TQM) framework. Every single unit undergoes automated optical inspection (AOI) for circuit boards, high-voltage insulation tests, micro-motor fatigue cycling, thermal chamber aging tests (minimum 24-48 hours active burn-in), and final functional acoustic/visual calibration prior to vacuum sealing and drop-test certified carton packaging.
Q6: How can global buyers request custom pricing quotes, factory audits, or product samples?
Interested business buyers, medical equipment procurement officers, and retail brand managers can connect with our global sales engineering team directly by clicking the live chat CTA button below. Our sales representatives will respond within 12 hours to provide detailed FOB/DDP quotations, product specification sheets, and factory virtual audit schedules.